Bringing the Magic to Your Doorstep

At Lionel Promotional, we believe that the joy of character-inspired apparel and toys should be experienced by fans across the globe. That’s why we’ve crafted a delivery process that’s as magical as our products. Whether you’re in Australia, Asia, or beyond, we’re committed to ensuring your favourite items reach you safely and efficiently.

Shipping Options

We offer two convenient shipping methods to suit your needs, both designed to bring a touch of fantasy right to your doorstep.

Standard Shipping

For those eager to start their adventure sooner, our Standard Shipping option uses trusted carriers like DHL or FedEx. With this service, your order will typically arrive within 10-15 days after dispatch. The cost for this expedited service is $12.95, ensuring you receive your magical items without delay.

Free Shipping

For orders over $50, we offer Free Shipping via EMS. This eco-friendly option delivers your products within 15-25 days after dispatch, perfect for those who want to save while still enjoying our exclusive character collections. Please note that this service may take slightly longer, but the magic is worth the wait!

Please Note: We ship worldwide, but due to logistical constraints, we are unable to deliver to select remote areas. If you’re unsure about your location, feel free to contact our customer service team for assistance.

Order Processing

Before your items embark on their journey to you, our dedicated team in Bredbo, Australia, carefully prepares each order. We take 1-2 days to process your purchase, ensuring that every character-inspired clothing piece or collectible toy meets our high standards of quality and authenticity. Once your order is on its way, you’ll receive a tracking notification so you can follow its path to your home.

Accepted Payment Methods

To make your shopping experience as seamless as possible, we accept a variety of secure payment options, including:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Your transactions are protected, so you can focus on the fun of exploring our unisex designs and fantasy toys.

Returns & Exchanges

We want every interaction with Lionel Promotional to be unforgettable. If for any reason you’re not completely satisfied with your purchase, you can return items within 15 days of delivery. Our customer-centric approach means we’ll guide you through the process to ensure a hassle-free experience.

Join Our Community of Fans

As part of the Lionel Promotional family, you’re not just buying products—you’re creating lasting memories. Sign up for our newsletter to stay updated on exclusive offers, new arrivals, and upcoming Black Friday deals. Thank you for trusting us to be a part of your magical journey. We can’t wait to help you celebrate fandom and creativity, one delivery at a time!

For any questions about delivery or our services, reach out to us at [email protected]. We’re here to make every moment unforgettable.