About Our Products
What types of products do you offer?
At Lionel Promotional, we specialize in character-inspired apparel and fantasy toys that celebrate fandom and creativity. Our collection includes unisex clothing and toys designed to bring magic to fans of all ages.
Are your products suitable for all genders?
Yes! We proudly offer unisex designs that are perfect for everyone. Our character-inspired apparel and toys are created to be enjoyed by all fans, regardless of gender.
How do I know your products are authentic?
Our dedicated team in Bredbo, Australia carefully prepares each order and ensures every item meets our high standards of quality and authenticity before dispatch.
Ordering & Payment
What payment methods do you accept?
We accept various secure payment options including:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use secure payment processing to protect your transactions, so you can focus on the fun of exploring our magical collections.
How long does order processing take?
Our team takes 1-2 days to process your purchase, ensuring each item meets our quality standards before beginning its journey to you.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, due to logistical constraints, we may be unable to deliver to select remote areas. If you’re unsure about your location, please contact our customer service team for assistance.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) – via DHL or FedEx, typically arriving within 10-15 days after dispatch
- Free Shipping – for orders over $50 via EMS, delivering within 15-25 days after dispatch
How can I track my order?
Once your order is on its way, you’ll receive a tracking notification so you can follow its magical path to your home!
Why does free shipping take longer?
Our free shipping option uses EMS, which is an eco-friendly delivery service. While it may take slightly longer (15-25 days), it helps us maintain our commitment to sustainability while bringing our exclusive character collections to your doorstep.
Returns & Exchanges
What is your return policy?
We want every interaction with Lionel Promotional to be unforgettable. If you’re not completely satisfied with your purchase, you can return items within 15 days of delivery.
How do I initiate a return or exchange?
Our customer-centric approach means we’ll guide you through the process to ensure a hassle-free experience. Please contact our customer service team to begin the process.
Are there any restrictions on returns?
Returns are accepted within 15 days of delivery, provided the items are in their original condition. We want you to be completely satisfied with your magical items!
Account & Community
How can I stay updated on new products and offers?
Join our community of fans by signing up for our newsletter! You’ll receive updates on exclusive offers, new arrivals, and upcoming Black Friday deals.
What does it mean to be part of the Lionel Promotional family?
When you shop with us, you’re not just buying products—you’re creating lasting memories and celebrating fandom and creativity with fellow enthusiasts!
Still Have Questions?
We’re here to make every moment unforgettable! For any questions about delivery or our services, reach out to us at [email protected].
Thank you for trusting us to be a part of your magical journey. We can’t wait to help you celebrate fandom and creativity, one delivery at a time!