Privacy Policy

Welcome to Lionel Promotional, where magic meets convenience! At Lionel Promotional, we believe in creating magical experiences for our global community of fans. Just as we carefully craft our character-inspired apparel and fantasy toys, we are equally committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lionelpromotional.com or make a purchase from us. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

To provide you with our enchanting shopping experience, we may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information processed through our secure payment systems
• Technical Information: IP address, browser type, device information, and browsing behavior on our website
• Communication Data: Records of your correspondence with us if you contact our customer service team
• Preferences: Your product interests and shopping preferences to enhance your experience

2. How We Use Your Information

We use your information to create the magical shopping journey we promise:

• Process your orders and deliver our character-inspired products worldwide
• Provide secure payment processing through our trusted payment methods
• Communicate with you about orders, products, services, and promotional offers
• Improve our website, products, and customer service
• Protect against fraud and unauthorized transactions
• Comply with legal obligations and enforce our terms of service
• Personalize your shopping experience based on your preferences

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (payment processors, shipping carriers), so long as they agree to keep this information confidential
• Legal Requirements: When required by law or to respond to legal process, protect our customers, protect lives, maintain the security of our services, or protect our legal rights
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, and we treat your data with the same care we put into crafting our magical products:

• Secure Storage: Your data is stored on secure servers with appropriate technical and organizational measures
• Advanced Encryption: We use industry-standard encryption technology to protect your information during transmission
• Payment Security: We do not store sensitive payment information on our servers. All payment data is handled by our secure payment processors
• Regular Audits: We conduct regular security audits and compliance checks to maintain our high security standards
• International Transfers: As we serve a global community, your information may be transferred to and processed in countries other than Australia, but we ensure adequate protection through appropriate safeguards

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of any inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain legal obligations
• Objection: You can object to processing of your personal information in certain circumstances
• Restriction: You can request restriction of processing your personal information
• Data Portability: You can request transfer of your personal information to another organization
• Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Like most magical online experiences, we use cookies and similar tracking technologies to enhance your browsing journey:

• Essential Cookies: Required for the website to function properly, including secure payment processing
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings to personalize your experience
• Targeting Cookies: Used to deliver relevant advertisements and measure advertising campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children’s Privacy

Our website and products are designed for fans of all ages, but we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

9. Contact Us

Thank you for trusting Lionel Promotional with your magical journey. We’re committed to protecting your privacy as we help you celebrate fandom and creativity, one secure transaction at a time!

Creating magical experiences, one secure payment at a time