Term and Conditions

Welcome to Lionel Promotional! We specialize in creating enchanting character-inspired apparel and fantasy toys for our global community of fans. By accessing and using our website at lionelpromotional.com, you agree to be bound by these Terms and Conditions.

2. User Responsibilities and Obligations

2.1 Account Registration

When creating an account with Lionel Promotional, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your password and account
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to extract data from our site
• Make false or fraudulent purchases

3. Products and Services Description

3.1 Product Characteristics

Lionel Promotional offers:

• Character-Inspired Apparel: High-quality clothing featuring unique character designs
• Fantasy Toys: Magical toy sets and collectibles
• Unisex Products: Items designed for all fans regardless of gender
• Custom Apparel: Personalized items made to order

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

4. Order and Payment Terms

4.1 Order Processing

We work our magic to process all orders within 1-2 business days. During peak seasons, processing may take slightly longer.

4.2 Accepted Payment Methods

We accept the following secure payment options:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are in the currency displayed and are subject to applicable taxes. We reserve the right to adjust prices due to market conditions.

4.4 Order Confirmation

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order for any reason.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two enchanting shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

5.2 Delivery Areas

We ship globally, but delivery to some Asian countries and remote areas may not be available. You’ll be notified during checkout if we cannot ship to your location.

5.3 Delivery Responsibility

Risk of loss passes to you upon our delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

6. Returns and Exchanges

6.1 Return Period

We happily accept returns and exchanges within 15 days of you receiving your items.

6.2 Return Conditions

To be eligible for return or exchange, items must:

• Be in original, unused condition
• Have all original tags and packaging attached
• Be in their original, magical state
• Include proof of purchase (order number)

6.3 Non-Returnable Items

The following cannot be returned or exchanged:

• Personalized or custom-made character apparel
• Opened fantasy toy sets with broken seals
• Final sale items
• Gift cards and downloadable content

6.4 Refund Processing

Refund timelines:

• Credit Card payments: 5-10 business days
• PayPal payments: 3-5 business days

Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our website, including designs, text, graphics, logos, and images, are the property of Lionel Promotional and are protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use.

7.3 User Content

By submitting content to us, you grant Lionel Promotional a non-exclusive, royalty-free license to use, reproduce, and display such content in connection with our services.

8. Limitation of Liability

8.1 General Limitation

Lionel Promotional shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

8.2 Maximum Liability

Our total cumulative liability to you for all claims shall not exceed the total amount you paid for the products giving rise to the claim.

8.3 Product Use

You agree to use our products in accordance with their intended purpose and all applicable laws and regulations.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Australia. Any disputes shall be resolved in the courts located in BREDBO, AU 2626.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the modified Terms.

Thank you for being part of our global community of fans. We’re committed to ensuring every transaction is as magical and secure as the products we create!

Creating magical experiences, one satisfied customer at a time